To return your item you must have a Return Authorization Number ("RA#"). If you do not have a RA# please contact Customer Service at 509-427-4950. Authorized Dealers and Partners please be sure to contact your Sales Rep. or Customer Service prior to returning or exchanging items.
Please see details below regarding our return policy and process:
- All returns must be submitted within 45 days of the original order date.
- The original sales order number is required to process all returns and exchanges.
- Return shipments without a RA# clearly marked on the return shipment will not be processed.
- All returned item/s must be unused, in original packaging, and in condition to be re-sold.
- Refunds will be processed pending receipt, review, and approval of returned item/s.
- Refunds for the amount of returned item/s (excluding shipping) will be issued via the original form of payment or as a credit on the buyer’s account.
- Returns are processed between 5-7 days of receipt.
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.
All returns should be shipped to the below address. Please be sure to include the RA# on the outside & inside of the box.
Attn: Returns (RA#_____)
390 Evergreen Drive
Suite E and F
N. Bonneville, WA, 98639