To return your item you must have a Return Authorization Number ("RA#"). If you do not have a RA# please contact Customer Service at firstname.lastname@example.org or 877-775-4832. You can also select Return from the drop-down menu on our Request Form.
Please see details below regarding our return policy and process:
- All returns must be submitted within 45 days of the original order date.
- The original sales order number is required to process all returns and exchanges.
- Return shipments without a RA# clearly marked on the return shipment will not be processed.
- All returned item/s must be unused, in original packaging, and in condition to be re-sold.
- Refunds will be processed pending receipt, review, and approval of returned item/s.
- Refunds for the amount of returned item/s (excluding shipping) will be issued via the original form of payment or as a credit on the buyer’s account.
- Returns are processed between 5-7 days of receipt.
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.
All returns should be shipped to the below address. Please be sure to include the RA# on the outside & inside of the box.
Attn: Returns (RA#_____)
390 Evergreen Drive
Suite E and F
N. Bonneville, WA, 98639